Privacy Policy

This Privacy Policy explains how Mile12 Delivery collects, uses, stores and protects personal information when you use our website, create an account, place an order, subscribe to FreshPass, contact us or otherwise interact with our services.

We aim to process personal information fairly, lawfully, transparently and only for legitimate business and legal purposes.

Depending on how you use Mile12 Delivery, we may collect:

• Account information such as your name, email address, phone number and hashed account passwords.
• Delivery information such as your delivery address, delivery area and delivery instructions or notes.
• Order information including products purchased, quantities, order totals, delivery fees, order status and transaction history.
• FreshPass information including your selected plan, subscription status, membership dates, qualifying delivery usage and payment reference.
• Payment-related information such as payment status, transaction reference and payment confirmation received from our payment provider.
• Communications you send to us through customer support or other contact channels.
• Technical and security information that may be generated when you use the website, including essential session and authentication information.

Online payments are processed through third-party payment providers such as Paystack. Mile12 Delivery does not need to receive or store your complete payment-card details in order to confirm your order.

We may receive payment-related information from the payment provider, including transaction references, payment status, amount, currency and information needed to associate the payment with your Mile12 Delivery account or order.

We may use personal information to:

• Create, authenticate and manage your customer account.
• Process, prepare, fulfil and deliver orders.
• Confirm and reconcile payments.
• Manage saved delivery addresses.
• Operate and administer FreshPass memberships.
• Provide customer support and respond to enquiries.
• Prevent fraud, abuse and unauthorised account activity.
• Maintain the security and reliability of our services.
• Keep records required for accounting, legal or regulatory purposes.
• Improve our website, products and customer experience where permitted by law.

Depending on the circumstances, we may process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate business interest, protect legitimate interests or because you have provided consent.

Where processing relies on consent, you may withdraw that consent, subject to any lawful basis that permits us to continue processing particular information.

We may share information only where reasonably necessary to operate Mile12 Delivery, including with:

• Payment processors used to complete and verify transactions.
• Delivery personnel who require delivery details to complete your order.
• Hosting, infrastructure, email and technology service providers.
• Professional advisers or authorities where disclosure is required or permitted by law.

We do not sell personal information as part of our ordinary business operations.

Delivery personnel may receive information reasonably necessary to complete a delivery, such as your name, phone number, delivery address, delivery area and relevant delivery instructions.

Delivery information should be used only for fulfilling the relevant order and associated operational purposes.

Mile12 Delivery may use essential cookies or similar technologies for functions such as authentication, account sessions, security and maintaining website functionality.

If we introduce non-essential analytics, advertising or similar tracking technologies in the future, this Privacy Policy and any required consent controls should be updated accordingly.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining customer accounts, resolving disputes, preventing fraud and meeting accounting, regulatory and legal obligations.

Some transaction information may need to be retained after an account is closed where retention is required or permitted by law.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet-based service can guarantee absolute security, and customers should also protect their passwords and account access.

Subject to applicable law, you may have rights regarding your personal information, including rights to:

• Be informed about how your information is processed.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion where applicable.
• Request restriction of processing where applicable.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Raise a complaint with the Nigeria Data Protection Commission or another competent authority.

Mile12 Delivery is intended for customers capable of entering into transactions for grocery delivery. We do not knowingly design the service for children or intentionally collect children's personal information without an appropriate lawful basis.

Our website may use or link to services operated by third parties. Their processing of personal information is governed by their own terms and privacy practices. We encourage customers to review those policies where relevant.

We may update this Privacy Policy as our services, technology or legal obligations change. The latest version published on this page will apply from its stated effective date.

If you have a privacy question, request or complaint relating to Mile12 Delivery, please contact us through our Contact page.