Terms & Conditions

These Terms & Conditions govern your use of the Mile12 Delivery website and services, including customer accounts, grocery orders, deliveries, payments and FreshPass memberships.

By using Mile12 Delivery or placing an order, you agree to these Terms together with our Privacy Policy.

Mile12 Delivery provides customers with access to fresh produce, proteins, grains, groceries and everyday essentials sourced from trusted farms and local suppliers and delivered within supported service areas.

Product availability, prices, delivery coverage and other service features may change from time to time.

You are responsible for providing accurate account information and keeping your sign-in credentials secure.

You must not use another person's account without permission or use Mile12 Delivery for fraudulent, unlawful or abusive purposes.

Grocery and fresh-produce availability can change. Placing an item in your cart does not guarantee availability until the order has been accepted and processed.

Fresh produce may naturally vary in appearance, size, colour, shape or other characteristics without necessarily being defective.

We aim to keep product descriptions and pricing accurate. If a material pricing or product-information error is identified before fulfilment, we may contact you or cancel the affected item or order where appropriate.

The price displayed when your order is submitted is the applicable product price, subject to correction of obvious errors and applicable law.

Promotional prices and discounts may apply only to selected products and may be changed or withdrawn when the promotion ends or inventory changes.

Any applicable delivery fee is shown during checkout before payment.

Online payments may be processed by Paystack or another approved payment provider. A payment attempt does not constitute confirmation of successful payment until the transaction has been verified.

If payment is cancelled, declined or cannot be verified, the order may remain unpaid or may be cancelled in accordance with our order processing rules.

Delivery is currently offered only to supported Mile12 Delivery service areas shown on the website or during checkout.

You are responsible for providing a complete and accurate delivery address, reachable phone number and any delivery instructions reasonably required to complete the order.

Delivery times may vary because of traffic, product sourcing, weather, address access, order volume and other operational factors. Unless expressly stated otherwise for a particular order, delivery estimates are not guaranteed arrival times.

Orders may be cancelled where cancellation is still reasonably possible before delivery, subject to the order's fulfilment status and applicable law.

An order that has already been delivered cannot be cancelled as an uncompleted order. This does not remove any statutory rights you may have where goods are defective, unsafe, materially different from what was ordered or otherwise protected by applicable consumer law.

Because many products sold through Mile12 Delivery are fresh or perishable, customers should inspect their order as soon as reasonably possible after delivery and contact us promptly if there is a problem.

A product being successfully delivered does not remove rights that may apply under Nigerian consumer law. Where goods are defective, unsafe, materially different from the description or otherwise subject to a statutory remedy, we will assess the issue and provide the remedy required by applicable law.

Requests involving change of mind, deterioration caused after delivery, improper storage or consumption/use of the product may not qualify for a refund or replacement except where applicable law provides otherwise.

Where a refund is due for a paid order, processing time may depend on the payment provider and financial institution involved.

FreshPass is a paid membership that provides delivery benefits on qualifying orders according to the plan selected by the customer.

Each plan may have a minimum qualifying product subtotal, membership duration and delivery allowance. The applicable details are shown before subscription.

For plans with a delivery allowance, delivery credits are tied to the applicable membership cycle. Unused credits expire at the end of that cycle and do not roll over unless Mile12 Delivery expressly states otherwise.

A FreshPass delivery benefit is applied only when the account has an active subscription, the order meets the applicable minimum order value and the relevant delivery allowance remains available, unless the selected plan provides unlimited qualifying delivery.

FreshPass does not currently automatically charge customers for membership renewal. If automatic renewal is introduced in the future, customers will be informed of the applicable terms and any required consent before automatic charges are enabled.

Where an order using a FreshPass delivery benefit is cancelled before delivery and the benefit is eligible to be restored, the relevant delivery credit may be returned to the applicable membership cycle in accordance with the FreshPass system rules.

You must not attempt to interfere with the website, bypass security controls, manipulate pricing or promotions, abuse FreshPass benefits, submit fraudulent payment information or use the service in a manner that harms Mile12 Delivery, other customers or third parties.

We may restrict or suspend access where reasonably necessary to investigate fraud, abuse or security risks, subject to applicable law.

We may temporarily suspend or restrict parts of the service for maintenance, security, technical failures, supplier availability or circumstances outside our reasonable control. We will take reasonable steps to restore affected services.

Nothing in these Terms is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded under Nigerian law.

To the extent permitted by law, Mile12 Delivery is not responsible for losses caused solely by circumstances outside our reasonable control or by inaccurate information supplied by the customer.

We may update these Terms as our services or legal obligations change. The version published on this page will apply from its stated effective date. Material changes affecting an existing paid service will be handled in accordance with applicable law.

These Terms are governed by the laws of the Federal Republic of Nigeria. Nothing in this section prevents a customer from exercising any right available under applicable consumer-protection law.

For questions, complaints, order issues or other enquiries, please use our Contact page.